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Consumerist is investigating a reader’s complaint regarding the inability to purchase an iPhone through AT&T’s website when using an NY zip code. So far they’ve discovered that, according to a CS rep: “New York is not ready for the iPhone.”
This is the conversation Consumerist’s Laura Northrup had with an AT&T customer service representative after confirming that iPhones were not available when using any New York zip code:
Daphne: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Laura: Hi, I was looking at the iPhone 3Gs and the system tells me that I cannot order one in my ZIP code. My zip code is 11231. (Brooklyn, NY) Is this true? Are iPhones no longer available in New York City?
Daphne: I am happy to be helping you today . Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone.
Daphne: You don’t have enough towers to handle the phone.
Laura: Thank you for your help. So the phone is not available to people anywhere in the city?
Daphne: Yes this is correct Laura.
Yikes. So the solution to the localized strain heavy data usage is putting on a network is to stop online sales of a particular phone? Doesn’t exactly seem like a sensible idea, especially since there are plenty of phones in AT&T’s brick-and-mortar stores in New York. I’m definitely curious to hear if AT&T makes an official statement on this issue and what the explanation for this odd issue is. [Consumerist]
Photo by 1Happysnapper(is trying to catch up )
